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Topic outline

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  General

  • News forum
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  Topic 1

  How does a business meet customer needs?
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  Topic 2

  Managing quality

  • MULTI CHOICE QUESTIONS File
  • Marks And Spencer - Christmas Food 2006 File
  • BBC - GCSE Bitesize - Business Studies - Quality vs cost cutting - Video File
  • BBC - GCSE Bitesize What is quality File
  • BBC News - The strange world of product testing File
  • MULTI CHOICE QUESTIONS File
  • BBC - GCSE Bitesize What is quality File
  • BBC News - The strange world of product testing File
  • Fashion store 117 is transformed File
  • QUALITY STUDENT COPY File
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  Topic 3

  Managing stock
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  Topic 4

  Customer service
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  Topic 5

  Customer satisfaction
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  Topic 6

  Cost effective opperations
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  Topic 7

  Research and Development

  • Design and research Development File
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  Topic 8
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  Topic 9
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  Topic 10